FAQ

On this page we've collected the most common questions, and responses to those questions. If you can't find the response you're looking for, don't hesitate to get in touch with us.


We’ve built Hubert to help teachers and students to a better experience of teacher feedback. By replacing a boring surveys with a conversation there is much to gain. According to our many beta users, the greatest advantages Hubert bring include:

  • More qualitative feedback
  • Higher response rates
  • An automated report when results are in


Glad you asked! Visit our How-to page for a quick walkthrough.


In the beta, Hubert can be instructed to contact student in a class individually and initiate a conversation based around three questions:

  • What could the teacher start doing that would improve the course?
  • Is there something that should stop because it’s not working well?
  • What is working well and should continue in the same way?
The questions are selected based on research showing that ‘stop, start, continue’- type questions produces constructive and qualitative feedback of greater depth than open text input. Learn more about the ‘Stop, Start, Continue’-method Hubert can also ask follow-up questions if something is unclear or particularly interesting. Conversations with students can be initiated in two ways:
  1. By having Hubert contact them via email (email addresses are needed)
  2. By students entering the individual evaluation link (no addresses needed)
We recommend using Hubert 2-3 times during each semester for continuous evaluation and formative feedback.


All evaluations close after 7 days. Non-respondents will be reminded two times before closing.


So far, Hubert only initiates conversations based around around three questions

  • What could the teacher start doing that would improve the course?
  • Is there something that should stop because it’s not working well?
  • What is working well and should continue in the same way?
The questions are selected based on research showing that ‘stop, start, continue’- type questions produces constructive and qualitative feedback of greater depth than open text input. Learn more about the ‘Stop, Start, Continue’-methodHubert can also ask follow-up questions if something is unclear or particularly interesting.


When all the conversations have been analyzed, Hubert will send you an email. Note that an evaluation may be marked "Closed" but still have some unanalyzed responses, so always wait for the email to be sure that the results contain all responses.


In two ways; one "simple view" and one "advanced view". The simple view gives you an overview of the response rate, overall satisfaction of your course and two top lists about your strengths and improvable areas. Clicking top list items gives you an overview of all comments related to the areas. In addition to above, the advanced view gives you more detailed respondent information, three different top list areas (entities, activities and properties), overall judgements and other comments. There may be a few minutes delay before your students responses make it to the results page.


If you like to read every response separately, you can easily download them in a detailed CSV-file.
Offensive comments are censored and are not possible to see, swearing alone is not censored.


No, but without email addresses, Hubert can’t reach out to students himself. However, by following the link your students can still participate in the evaluation. Note that your students won’t be reminded if you’re not providing emails.


If you’ve attached your students email addresses, Hubert sends every student an email containing information about the process and a link to the evaluation. If you haven’t provided any email, simply give the evaluation-link provided to your students.


If your evaluation is still open you can find the link under the ‘Evaluations’-tab when logged in to your Hubert account.
Don't share this link with students that you have already invited via email.


Yes. As long as Hubert has access to your students email addresses he will remind them on 2 occasions.


Hubert has no way of contacting those who are given the evaluation link directly. Always input email addresses when possible.


In order not to overload the beta system we have introduced some limitations. You will be able to send 1500 accumulated email invitations in total during the beta period. If you need more for any reason, just shoot us an email and we’ll set you up with another round.


When you create an evaluation and paste in email addresses, those addresses are only used in that specific evaluation. We do not collect any data from the owners of the email addresses, and we do not use the addresses for anything other than sendouts on your behalf.


Very few of the students responses fit solely in one category. Therefore, if a student answers e.g. "More detailed information during the seminars.", you will find that response in "detail", "information" and "seminars".


Hubert only shows you responses that are informative, i.e. he hides responses like "no comments" or "asdfasdfasdf". Download the CSV transcription to see the entire conversations. Note that it may take a few minutes before you see the responses.


This is your transcript file, download it and you can see all the conversations Hubert have had with your students. CSV is short for "comma-separated value", which is a standard file format for saving e.g. responses to an interview. Open it with a word processor such as Notepad, Notes, OO Writer, Word or Pages.


We went through 10417 responses manually and calculated the mean time it took to read and categorize one response. That time is multiplied with the amount of responses in your evaluation.


Currently we only support English.


Yes, you can find it here.

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