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Securitas is a global leader in security services, operating in over 40 countries with a workforce of more than 350,000 employees. Given the nature of their business, Securitas has an ongoing, high-volume hiring need, particularly for security personnel. Thanks to a strong employer brand, Securitas attracts thousands of applicants every month. While this is a great advantage, it also presents a challenge inefficiently identifying the most relevant candidates without delays or overlooking top talent.
Traditionally, recruiters manually screened applications, a time-consuming process that often led to bottlenecks. Recognizing the potential of AI-driven solutions, Securitas Sweden turned to Hubert to evaluate the impact on efficiency and fairness in their hiring process.
Securitas Sweden recruits an average of around 2,000 candidates every years and traditionally had a recruitment processes that required a lot of time and effort. Therefore, Hubert was an excellent option to investigate further, to evaluate the impact on efficiency and fairness in their hiring process.
Automating initial candidate screening brought a structured approach and scalability to the selection process, along with significant cost reduction. The implementation of Hubert led to an incredible 75% reduction in screening time while maintaining a highly positive candidate experience, ultimately proving that automation could drive both operational efficiency and engagement.
By integrating Hubert into their recruitment process, Securitas Sweden introduced a structured and efficient screening method that ensured a fair and engaging experience for all applicants. Hubert seamlessly integrated with Securitas’ applicant tracking system (ATS) - SmartRecruiters, allowing for a smooth transition into their existing hiring workflow.
How Hubert Works:
1. When a candidate applies for a job, they immediately receive an invitation to complete a structured, AI-driven interview with Hubert.
2. Hubert asks relevant role-based questions in a structured, chat-based format.
3. Responses are evaluated in real time, assessing skills, experience, and situational behavior.
4. The system ranks and shortlists top candidates directly in SmartRecruiters, allowing recruiters to focus on the most qualified applicants.
Candidates responded enthusiastically to the AI-led interviews. Åsa Andersson, TA Partner at Securitas Sweden, noted that feedback was overwhelmingly positive. “Candidates found the interview process to be appropriately timed, with relevant questions that kept them engaged and motivated. The structured approach reassured them that their applications were being taken seriously.”
During the first months of the collaboration, thousands of candidates shared their feedback which strengthened the overall positive impression. On average the interview experience is rated at 9 out of 10.
From an operational perspective, Marcus Lundqvist, TA Manager at Securitas Sweden, emphasized the significant advantage of providing every candidate with a fair chance to move forward in the process. “The notion of being able to provide all candidates with a quick and fair first engagement with Securitas coupled with a powerful stack ranking for recruiters was a very compelling offering to us.”
Additionally, Hubert’s AI maintained unwavering consistency in evaluations, regardless of applicant volume. Unlike human recruiters who may be affected by workload fluctuations, Hubert delivered clear and objective assessments at all times. “One of the biggest advantages of Hubert is its consistency. No matter how many applications come in, the assessments remain fair and objective. This ensures that we never miss out on great talent due to time constraints,” Marcus added.
Candidates also appreciated the efficiency and fairness of the new process. One candidate shared their experience:
"The interview process was seamless and felt highly responsive to my answers. Unlike other voice and video interviews I've done in the past, this experience was much more engaging, and I could complete it on the spot without any preparation. Initially, I expected the process to take at least few days, but to my surprise, I was informed and advanced to the next stage almost immediately after the interview."
Åsa also highlighted the candidate experience as a major win:
"I had a hunch that candidates would appreciate Hubert’s approach, but I was surprised by just how overwhelmingly positive their reactions were."
The collaboration between Securitas Sweden and Hubert led to remarkable improvements in the recruitment process:
Marcus summed up the new way of working:
“Hubert has in many ways transformed our candidate screening process, allowing us to focus our efforts where human interaction adds the most value."
By partnering with Hubert, Securitas Sweden successfully transformed its recruitment strategy. The collaboration streamlined hiring operations while ensuring a more engaging and equitable experience for candidates. This case study underscores how AI-driven recruitment can enhance both efficiency and fairness, ultimately empowering organizations to make better hiring decisions while prioritizing candidate experience.