Teleperformance, a global leader in customer service solutions with 500,000 employees worldwide, recruits thousands of new employees each year. In the Nordic region alone, they hire 40 to 60 employees per month, making recruitment a high-volume, high-stakes process.

However, traditional methods of reviewing resumes and conducting screening interviews were time-consuming, labor-intensive, and inconsistent in ensuring fairness. The need for a solution that could handle high volumes efficiently and without bias was paramount.

For Teleperformance, efficiency was only part of the equation. Fairness and consistency were equally important—ensuring that every candidate had an equal opportunity to showcase their skills. That’s where Hubert and Teamtailor came in.

"We needed a solution that could handle high volumes quickly and fairly, without compromising the candidate experience or hiring quality," explains Josefin Erséus, CHRO at Teleperformance Nordic.

As a global company, Teleperformance also required a scalable solution that could be easily implemented across different regions.

‍

To streamline recruitment, Teleperformance turned to Hubert’s AI-driven interviews, fully integrated with Teleperformance's applicant tracking system (ATS) Teamtailor. Hubert’s structured, skills-based interviews ensured that candidates were evaluated fairly and consistently, based on their skills and qualifications, regardless of their background or CV quality.

When a candidate applies for a job, they immediately receive an invitation to complete a structured, AI-driven interview with Hubert. Hubert then:‍

1. Asks relevant role-based questions in a structured, chat-based format

2. Evaluates responses in real time, assessing skills, experience, and situational behavior

3. Ranks and shortlists top candidates directly in the ATS, allowing recruiters to focus only on the most qualified applicants‍

Since Hubert is seamlessly integrated with Teamtailor, all candidate data is automatically available within the ATS, making it easy for recruiters to move applicants through the hiring funnel.

"The integration of Hubert into our process has been nothing short of revolutionary. We've seen our screening process time plummet from days to mere minutes, significantly boosting our operational efficiency," says Josefin Erséus, CHRO at Teleperformance Nordic.

"In my experience, the partnership between Hubert and Teamtailor was fantastic right from the start," adds Nadja Tuomela, Head of Delivery at Teleperformance Nordic.

The positive impact was massive and instant:

‍

✅ Speed: 80% of applicants completed their interview within 20 minutes, drastically reducing time-to-screen.

✅ Time Savings: A 65% increase in recruitment efficiency, freeing up recruiters for more strategic tasks.

✅ Efficiency: Initial screening time was reduced from 4 days to just 45 minutes, enabling faster hiring decisions.

✅ Improved Candidate Experience: Overwhelmingly positive feedback from candidates, with cNPS improving by 2-5x, highlighting fairness, structure, and convenience.

"We’ve achieved a complete transformation in our daily work," says Tuomela. "Now, we can focus on what truly matters – the candidate experience, productivity, and ensuring we find the most qualified candidates for our roles."

"The best part is that candidates love it," Tuomela continues. "They appreciate the flexibility of completing their interviews on their own time, rather than waiting days to hear from us."

Alex, a newly recruited customer service agent at Teleperformance, agrees:

"What surprised me the most was that the interview actually felt quite personal. Personally, I definitely prefer chatting. I get to share more of my thoughts and provide a better overview of myself than I would in a video chat. Traditional processes usually take days, but here, I moved to the next step instantly."

Teleperformance's partnership with Hubert and Teleperformance marks a significant milestone in high-volume recruitment. By automating the initial screening process, Teleperformance not only enhanced efficiency and fairness but also improved the overall candidate experience. The collaboration is now expanding across Europe.